Managing Jira Service Projects. This on-demand course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a Duration 2.2h Intermediate Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability, and appearance of the solution to help teams around the globe provide top-notch customer support. The app allows displaying more issue details on the Customer Portal, set up permissions for various elements and build Learn how to connect, track and manage the items that matter to your team with Assets for Jira Service Management. Configure a company-managed project as an administrator. Set up your service project in a way that empowers your agents and your customers get help for their requests. Manage and administer team-managed service projects. To go to the global configuration, move to Manage apps and click on Dynamic Forms in Extension for Jira Service Desk section. For project configuration, go to Dynamic Forms in Extension section of Project Settings. Add the field to configure and select Related fields for each option. Go to Request Types in Project Settings, click Edit fields by Benefits of AWS Service Management Connector for Jira Service Desk: Free and Out of Box (OOB) feature without any add-on cost. Support multiple AWS accounts and ensure governance through AWS CT. Provision and Maintenance of AWS resources through one platform (Jira SD). Easy to use by the IT admins without in-depth knowledge of AWS platform. Ngai Chee Weng Nov 27, 2021. Let's say in our organization, we want to have 2 Jira Service Desk portals. E-Commerce Application portal - This allows anyone from the public to create a service desk ticket if they have an issue with our application. Then we have our customer service officer act as the Agent and after filtering the ticket, they Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their customers. Not only that but support, operations, and development teams are brought together for seamless collaboration experience. ManageEngine ServiceDesk Plus. High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease. ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. Overview. User Satisfaction. What G2 Users Think. Product Description. Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session cod. Users. Hello, I just signed up for Jira Service desk Free plan to try it out. " Jira Service Desk Agents 1 of 3 agents" and "Jira Software Users 1 of 10 users" s9Jj986.